FAQ

Payment for services

  • What are payment templates?

Templates are saved settings for recurring payments. They help you pay faster without entering the same details every time (e.g., phone number or payment info).

  • What types of templates are available?

The Payment Templates section includes three tabs:

Payments — templates for paying services like mobile, internet, TV, utilities, etc.

Transfers — saved recipient cards for quick repeat card-to-card transfers.

Auto-payments — automatic payments on a set schedule via Google Pay or Apple Pay.

  • How can I save a recipient's card as a template?

After completing a transfer, select the “Save recipient card” option on the success page. The card will appear under the Transfers tab.

  • What is auto-payment and how do I set it up?

Auto-payment is a recurring payment for a fixed amount. To set it up:

Click “Create auto-payment” after a successful payment.

Choose the start date and frequency.

The auto-payment will appear in the Auto-payments tab.

Available only for mobile, internet, TV, or IBAN payments via Apple Pay / Google Pay.

  • Can I create payment groups?

Yes. You can combine multiple templates into a payment group and pay all of them with one click. Perfect for recurring monthly expenses (e.g., mobile + internet + TV).

  • Where are my templates stored?

All templates are available only to authorized users in the Payment Templates menu section.

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