Paid service not received. What to do?
If the money has not arrived in the account - we strongly recommend contacting our customer support service to find out the circumstances and the reason for the unsuccessful payment. You can also contact the bank to find out whether a payment has been made to this account or not.
Customer service contacts:
0 800 60 11 60
Free from mobile
+38 044 502 11 60
For calls from abroad
help@ipay.ua
Write to e-mail
Work schedule
Mon - Sun 9:00 - 21:00
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Other questions
About the service iPay.ua
How to make payment
Personal account
Transfer from card to card
Payments by requisites
FAQ
- What is “card verification”?
- Is there a subscription fee on the site?
- Which cards are accepted for payment?
- What is a CVV2/CVС2 code?
- What if there are not enough funds on the payment card to make a payment?
- What are the reasons for unsuccessful payment?
- How can I get a receipt after making a payment?
- Paid service not received. What to do?
- I can’t pay with my bank card, why and what should I do?
- The money to pay for the service was withdrawn twice. How is this possible and where is my money?
- What are the payment limits?
- I can't find the company in the directory. How to pay?
- Utilities: Filters/Regions/Cities
- They withdraw money from the card. Where to apply? Phishing.
- In what currency can payments and transfers be made?
- How to change the internet limit on the card?
- Why isn't my Apple Pay payment method showing up?
- Why leave your phone number?
- What should I do if I don't receive a code to pass the 3D Secure verification?
- How to start cooperation with iPay.ua?