FAQ

What is an autopayment?

  • What is an Auto Payment?

Auto payment is a convenient feature that allows you to automate regular payments for a fixed amount. Once set up, the system will automatically make payments on the scheduled date — no need to re-enter card details or repeat the process manually each time.

  • How to create an Auto Payment?

Pay for a service (mobile, internet, TV, or payment by banking details) using Apple Pay or Google Pay.

After a successful transaction, click “Create Auto Payment.”

Set the start date and payment frequency (weekly, monthly, etc.).

The new auto payment will appear in the “Auto Payments” section of your personal account.

  • What services support Auto Payment?

Currently, you can set up auto payments for the following categories, if paid via Google Pay or Apple Pay:

mobile phone top-ups,

internet services,

television services,

payments using banking details (IBAN).

  • How do I know if a payment was successful?

After the auto payment is processed, you will receive a receipt by email.

All transactions can also be viewed in the Payment History section of your personal account.

  • Can I manage an Auto Payment after setting it up?

Yes. You can:

cancel the auto payment at any time,

change the frequency or date of the payment,

edit the amount or select a different card.

  • What if I already have a template — can I enable auto payment?

Yes. If you already have a template (e.g., for internet), you can:

Go to “My Templates”,

Select the template → Edit,

Enable the “Auto Payment” option,

Configure the auto payment settings.

Note:

The previous auto payment system using Masterpass is no longer in use.

Now, auto payments are available only via Apple Pay and Google Pay.

More about the updated dashboard:

New Level of Payment Convenience – iPay.ua User Dashboard Update

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