FAQ

The amount of payment was charged twice. How is it possible and where is my money?

You can pay for a service only once! If the amount was debited from your account twice, then it is a mistake made by your bank. In this case your money will be automatically returned to your account as the order has already been paid for and the payment does not have a purpose.

In case your money wasn’t returned to your account, contact the bank that has issued your card and iPay.ua support team.