Feedback
We are always in touch. Choose a convenient way to quickly resolve your issue or leave a request — we will обязательно review it.
Contacts
Customer service
Mon - Sun 9:00 - 21:00
Free from mobile phones
0 800 60 11 60For international calls
+380 44 502 50 75For partnerships
Mon - Fri 9:00 - 18:00
Sales department
sales@ipay.uaMarketing department
marketing@ipay.uaOffice
Kyiv
45a Nyzhnoiurkivska St.
Universal Data Center LLC
During martial law, the team works remotely.
This does not affect service availability or payment processing.
Questions about payments or transfers?
For quick resolution of transaction issues, contact technical support.
Working Hours
Support Schedule
Mon - Sun 9:00 - 21:00
Processing customer requests and providing service consultations.
Operational
Day
24/7
Payment operations are processed 24/7 without days off.
Working
Schedule
Mon - Fri 9:00 - 18:00
Office and administrative departments working hours.
Leave a Request
If your issue requires detailed review or an official response — fill out the form.
Request Review Terms
We review requests in accordance with the current laws of Ukraine.
up to 15
calendar days
simple requests
up to 30
calendar days
standard review period
up to 45
calendar days
in exceptional cases
If the request is outside the company’s competence, we will forward it to the relevant authority within 5 days.
Legislation
iPay.ua ensures that citizens' inquiries are reviewed objectively and in a timely manner.
Personal data is used solely for the purpose of reviewing it.
Petitions are reviewed in accordance with the Law of Ukraine “On Citizens’ Petitions.”
To have your inquiry reviewed, please provide: your full name; a description of the issue; and contact information for a response. Anonymous inquiries will not be considered.