TERMS OF PROVISION OF MONEY TRANSFER SERVICES WITHOUT ACCOUNT OPENING BY LLC “UPR”
1. Main characteristics of the payment service and the conditions of its provision
The service of money transfer without account opening is a payment service provided to the payer for the purpose of transferring funds in cash or non-cash form to the recipient or to the payment service provider acting on behalf of the recipient. While providing this service, LLC “UPR” does not use accounts of the payer and/or recipient opened with it.
When providing the service of money transfer without account opening, LLC “UPR” receives the payer’s funds to its own settlement account for their further transfer to the recipient’s account.
To provide services for money transfer without account opening, the Payment Institution uses:
- Means of remote communication (websites, mobile applications, etc.) – for transferring funds in non-cash form;
- POS terminals – for transferring funds in non-cash form;
- Financial service provision points – for providing services for transferring funds in cash form.
Acceptance of cash for its further transfer by LLC “UPR” to the recipient is carried out at financial service provision points that provide money transfer services without account opening under the trademark MONEGO, and at financial service provision points of commercial agents of LLC “UPR”.
The list of commercial agents is available at the link: https://www.ipay.ua/en/commercial-agents
Provision of additional services by LLC “UPR” is not provided.
2. Contracts of LLC “UPR” that define the procedure for providing money transfer services without account opening
The contract for the use of the iPay.ua website (public offer) is available at the link: https://www.ipay.ua/media/files/public-offer.pdf
The contract is indefinite, with the possibility of amendments.
The contract enters into force from the moment the user joins the contract and is valid until LLC “UPR” fully fulfills the obligations related to the execution of the payment transaction initiated by the user. Other terms of the contract may be established by the contract itself. LLC “UPR”, unless otherwise provided by the current legislation of Ukraine, has the right to unilaterally make changes to the contract by posting (publishing) the changes on its own websites (https://www.ipay.ua, https://www.monego.international). The changes come into force from the moment of publication, unless another effective date is additionally specified upon their posting.
The Agreement may be terminated in the following cases:
- in cases and in the manner provided by the legislation of Ukraine;
- at the initiative of LLC "UPR" unilaterally.
In the event of early termination of the Agreement, LLC "UPR" is obliged to post on its website (https://www.ipay.ua and/or https://www.monego.international) a notice of the termination of the Agreement 10 (ten) calendar days prior to the termination date. The Agreement is considered terminated on the 11th calendar day from the date of posting by LLC "UPR" of the notice of termination on the website (https://www.ipay.ua and/or https://www.monego.international).
3. Fees and Commissions
For the provision of services for executing payment transactions, a commission is charged by LLC "UPR", the amount of which depends on the transfer amount, its recipient, etc. LLC "UPR" does not charge a subscription fee.
Information about the commission amount is provided to the user before the initiation of the payment transaction by placing the fee directly at the point of initiation of the money transfer transaction.
The list of all commissions to be paid by the user for the selected payment service can be found at the link: https://www.ipay.ua/en/about-ipay in the "Tariffs" section.
The user's consent to the execution of the payment transaction by LLC "UPR" confirms the user's agreement with the commission amount and the conditions for its payment.
Interest rates are not applied.
Payment services for money transfer without account opening are provided in the national currency. If payment for any service is made via LLC "UPR" from the payer’s account in foreign currency, the money transfer transaction is executed in UAH based on the exchange rate set by the bank servicing the payer's account.
LLC "UPR" does not apply fines or penalties to the selected payment service.
4. Procedure for granting and withdrawing the payer’s consent to execute a payment transaction
The form and procedure for granting and withdrawing the payer’s consent to perform a payment transaction are determined by the agreements of LLC "UPR", which define the procedure and conditions for the provision of services to users (the agreements are available at: https://www.ipay.ua/en/about-ipay).
The fact of the payer initiating a money transfer transaction to the recipient in the manner defined by the agreement constitutes the payer’s consent to the execution of the transaction by LLC "UPR".
The fact of the user (payer) signing the payment instruction for cash transfer is considered as consent to execute the transaction by LLC "UPR".
The user (payer) has the right to withdraw their consent to execute the payment transaction before the value date (the date on which the provided payment instruction is accepted for execution). To withdraw the consent, the user must submit an order to revoke their consent in the form and manner defined by the agreement for the selected service (agreements available at: https://www.ipay.ua/en/about-ipay).
Withdrawal of consent for a cash transfer transaction is carried out based on the user's order in a form defined by LLC "UPR" internal documents, provided that the payer submits documents identifying the payer and documents/information confirming the initiation of the transaction. Consent withdrawal is only available at the same financial service provision point where the payment transaction was initiated.
5. Procedure for Acceptance of the Payment Instruction by the Payment Service Provider and the Moment of Irrevocability of the Payment Instruction
LLC "UPR" accepts for execution payment instructions for money transfer provided that the payment instruction is properly completed and there are no legal grounds for refusal to accept it. Payment instructions received during operational hours are accepted by LLC "UPR" for execution on the same operational day.
Payment instructions for money transfer received after the end of operational hours are accepted by LLC "UPR" for execution no later than the next operational day.
When providing a cash transfer service, the user (payer) and the commercial agent may agree on a different term/day for acceptance of the payment instruction for execution by completing the "value date" field in the payment instruction. In such case, LLC "UPR" must ensure that the payment amount is credited to the account of the payment service provider of the recipient during the operational day on the value date specified in the cash transfer payment instruction.
If the value date falls on a non-working day, LLC "UPR" undertakes to ensure that the amount of the payment operation is credited to the account of the recipient's payment service provider no later than the first working day following the value date.
The user (payer) has the right to revoke the payment instruction only if the value date specified in the instruction is different from the actual date of submission of the payment instruction to LLC "UPR" (the moment of irrevocability of the payment instruction).
To revoke the payment instruction for cash transfer, the user must submit to LLC "UPR" a cancellation order before the value date specified in the payment instruction. The payment instruction can only be revoked for the full amount.
The revocation of the payment instruction by the user (payer) is carried out by submitting a cancellation order in the form specified by LLC "UPR" internal regulations, provided the payer also submits documents identifying the payer and documents/information confirming the initiation of the payment transaction. Revocation of the payment instruction is only available at the financial service provision point where the payment transaction was initiated.
6. Working Hours of LLC "UPR"
Monday to Friday: 09:00 – 18:00
Saturday, Sunday: Closed.
Operational time: 24/7
Working and operational hours of commercial agents: 08:00 – 22:00
Maximum execution time for the payment transaction: 3 working days from the date the funds are received from the payer into the LLC "UPR" settlement account.
7. Limits (Restrictions)
Information on the limits/restrictions for the use of payment instruments can be found in the agreement that defines the procedure and conditions for the provision of the selected service (agreements are available at: https://www.ipay.ua/en/about-ipay).
8. Means of Communication
Communication with the user of the cash transfer service takes place through the user's direct contact with financial service provision points.
The procedure for interaction of the Limited Liability Company “Universal Payment Solutions” with consumers and the procedure for handling consumer appeals, as well as the scope, procedure, and time frame for providing information, are defined by the internal document of LLC "UPR", available at the link: https://www.ipay.ua/media/files/poryadok_vzayemodiyi_ta_zvernen_2025.pdf
Consumer appeals may be oral or written.
An oral appeal may be submitted by the Consumer:
- via telephone communication;
- via voice communication in a messenger (a special mobile application intended for voice-based information exchange).
A written appeal may be submitted by the Consumer:
- via email;
- in textual form in a messenger/chat on the website.
Response times depending on the category of the appeal:
- Appeals not requiring additional examination – up to 2 working days from the date of receipt;
- Appeals requiring additional examination – up to 7 working days from the date of receipt;
- Complex appeals requiring additional inquiries and/or investigations – up to 20 working days from the date of receipt.
The communication channels used for transmitting information or notifications regarding the initiation and execution of a payment transaction are defined by the agreement that sets out the terms and procedure for the provision of the selected service by LLC "UPR" (agreements available at: https://www.ipay.ua/en/about-ipay).
Information on the technical requirements for the user's equipment and software necessary to receive services from LLC "UPR" is available at: https://www.ipay.ua/en/payer-protection
9. User Obligations for the Protection of Payment Instruments and Individual Account Information
The user is obliged not to disclose data of their payment instruments and/or individual account information (a personalized set of information provided by LLC "UPR"/a commercial agent of LLC "UPR" for user identification purposes) to third parties, and to store documents confirming the initiation of the payment transaction until its completion.
10. Security Measures by LLC "UPR"
To prevent non-performance or improper performance of payment transactions, LLC "UPR" implements measures to monitor payment transactions, control operational and security risks, and identify and prevent erroneous and improper transactions.
When initiating payment transactions, the user must:
- use only lawfully owned electronic payment means;
- use their own identification data, including their own phone number;
- verify the accuracy of the payment instruction details for the cash transfer;
- store documents confirming the initiation of the payment transaction until its completion.
In case of non-performance or improper performance of a payment transaction initiated by the user, LLC "UPR" bears liability in accordance with the current legislation of Ukraine, in particular the Law of Ukraine “On Payment Services.”
In the event of fraud (or suspicion thereof), or a threat to the security of a payment transaction, the user must immediately inform LLC "UPR" of such fact/suspicion.
User appeals concerning fraud (or suspicion thereof) are handled by LLC "UPR" as a priority, and the user is informed immediately about the results and decisions made by LLC "UPR."
If LLC "UPR" carries out unauthorized (without user consent), erroneous, or improper payment transactions, the user must submit a written appeal to LLC "UPR." The appeal must contain sufficient information to identify the transaction carried out by LLC "UPR" and include documents confirming the circumstances stated in the appeal.
User appeals are reviewed by LLC "UPR" within the timeframes established by the Law of Ukraine "On Citizens’ Appeals." The user will be informed of the results of the appeal in writing.
Refunds of amounts from erroneous or improper payment transactions are carried out by LLC "UPR" in accordance with the legislation of Ukraine and/or the rules of the payment system through which the transaction was performed.
Information on LLC "UPR" security measures is also available at the links:
11. Dispute Resolution Procedure During the Provision of Payment Services
In case of disputes, the user has the right to contact LLC "UPR" with complaints, remarks, claims, or applications.
The procedure for interaction of LLC “Universal Payment Solutions” with consumers and the procedure for handling consumer appeals is available at: https://www.ipay.ua/media/files/poryadok_vzayemodiyi_ta_zvernen_2025.pdf
In case LLC "UPR" violates the rights of the consumer during the provision of services, the consumer has the right to submit a complaint to the National Bank of Ukraine via the “Citizens’ Appeals” section of the official website of the National Bank of Ukraine.